If you've been shopping online for pool chemicals, a solar cover, a replacement liner, or even a whole above-ground pool, chances are you've landed on PoolSupplies.com — and your first thought was probably, "Is this site legit?" We get it. There are a lot of online pool retailers out there, and it's smart to do your homework before handing over your credit card info.
So let me put your mind at ease right away: Yes, PoolSupplies.com is 100% legit. This isn't some pop-up dropshipping site — it's the online storefront of a real pool company that has been in business since 1958. Let me break down exactly why.
All products featured are independently chosen by us. However, The Pool Nerd may receive a commission on orders placed through its links.
We test and review all the top pool equipment, chemicals, and everything in between here at The Pool Nerd. When it comes to the consumable side of pool ownership — chlorine, shock, solar covers, winter covers, liners — PoolSupplies.com is one of the long-standing retailers that keeps showing up with the right combination of low prices and real customer support.
A Pool Company Since 1958
One of the most important things to look for in an online pool store is a real company behind the website — and PoolSupplies.com has one of the longest track records in the entire industry.
PoolSupplies.com is run by R&P Pools, Inc., a pool company headquartered at 574 Main Street in Tonawanda, New York that has been serving pool owners since 1958. That's decades of pool experience before online shopping even existed. Today they've turned that experience into a nationwide pool supply superstore with:
- 5,000+ items in stock and shipping now
- Same-day shipping on in-stock orders placed by 4pm EST
- Pool specialists available 7 days a week by phone and live chat
- A print catalog — yes, a real mail-order catalog, a rarity these days
- Their own house brands like Rx Clear®, Sun2Solar®, and Buffalo Blizzard®
Why this matters for YOU: Anyone can throw up a website and start taking orders. A company that has been physically operating in the same town for over 65 years — with a phone number they actually answer seven days a week — is a completely different story. When something goes wrong with an order, you want a real business on the other end, and PoolSupplies.com has been that for generations of pool owners.
Is PoolSupplies Legit?
Let's get the big question out of the way first — is PoolSupplies.com a legitimate website?
Absolutely yes. PoolSupplies.com is a legitimate, established online retailer. Here is the "proof" of their legitimacy:
- Secure checkout with SSL encryption, plus major credit cards, PayPal, and Affirm financing.
- Physical Presence: They're a real company (R&P Pools, Inc.) with a real address in Tonawanda, New York — the same address you ship returns to.
- Established history: They've been in the pool business since 1958, and they've been selling online for decades.
- Real Phone Support: They answer the phone at 1-800-356-3025 seven days a week — 8am-8pm on weekdays and 9am-5:30pm on weekends (Eastern).
- Live chat with actual pool specialists while you browse the site.
If you're worried about getting scammed, you can stop — PoolSupplies.com is one of the safe, established places to buy pool supplies online.
Who is PoolSupplies?
PoolSupplies.com is the online superstore of R&P Pools, Inc., a family pool business based in Tonawanda, New York (just outside Buffalo) that goes all the way back to 1958.
Unlike big-box stores that sell everything from socks to TVs, PoolSupplies.com is focused entirely on pools. They carry everything a pool owner burns through season after season — chemicals, solar covers, winter covers, liners, ladders, pumps, filters, and full above-ground pool packages. And because they've been at this for decades, they've developed their own house brands that let them sell name-brand quality at lower prices.
Why We Recommend PoolSupplies
We've bought pool supplies from just about everywhere, and here's why PoolSupplies.com earns a spot on our list of trusted retailers.
1. House-Brand Pricing
Their house brands — like Rx Clear® chemicals and Sun2Solar® solar covers — deliver the same results as the big-name brands for noticeably less money. Chlorine is chlorine; you don't need to pay a premium for a fancy label.
2. Same-Day Shipping
Order an in-stock item by 4pm EST and it ships the same day. When your pool turns green on a Thursday, that matters. They keep 5,000+ items in stock and ready to ship.
3. Real Pool Specialists, 7 Days a Week
Their phone lines are open seven days a week, and you're talking to trained pool specialists, not a general call center. They also run live chat right on the site. If you're not sure which liner size or cover shape you need, call or chat with them first — it can save you a headache later.
4. One-Stop Shopping
Chemicals, covers, liners, parts, equipment, and even complete above-ground pools — you can knock out an entire season's shopping list in one order instead of piecing it together across five different sites.
Their House Brands
A big part of what makes PoolSupplies.com worth shopping is their exclusive house brands. Because they control these brands themselves, the prices stay low and the quality stays consistent:
- Rx Clear® — chlorine, shock, and the full range of pool chemicals. Shop Rx Clear chemicals.
- Sun2Solar® — solar covers and reels to keep your pool warm and cut evaporation. Shop Sun2Solar covers.
- Buffalo Blizzard® — winter covers built for serious off-season protection. Shop Buffalo Blizzard.
- Aqua Select® — ladders, maintenance equipment, and accessories. Shop Aqua Select.
- Smartline® — replacement liners and covers. Shop Smartline.
- Lake Effect® — complete above-ground pool packages. Shop above-ground pools.
Pricing and Deals
Pricing is where PoolSupplies.com really competes. Their house brands routinely undercut the name brands, and they run regular sales and deep-discount deals — especially on chemicals, covers, and closing kits heading into and out of pool season.
They also offer Affirm financing on larger purchases, which is handy if you're buying a complete above-ground pool package or a big equipment upgrade.
Pro tip: If you're stocking up on chlorine, shock, or a solar cover for the season, check PoolSupplies.com before you buy the name brand somewhere else. The house-brand equivalent is usually the exact same chemistry for less.
Shipping and Delivery
PoolSupplies.com keeps 5,000+ items in stock, and in-stock orders placed by 4pm EST ship the same day. The website even shows you a live countdown of how long you have left for your order to ship that day.
A couple of things worth knowing:
- Trackable — you can track your order right from their order lookup page.
- Backorders are communicated — if an item is backordered (usually 1-2 weeks), they email you, and you aren't charged until it ships.
- Large items ship freight — above-ground pools and other oversized items arrive by freight truck, which is normal for the category.
Customer Service
This is one of the areas where a 65+ year old company shows its experience. You can reach PoolSupplies.com by phone (1-800-356-3025), live chat, or email — and their phone lines are open seven days a week: 8am-8pm Eastern on weekdays and 9am-5:30pm on weekends. You can find all their options on their contact page.
When you call, you're talking to a trained pool specialist who can help you size a liner, match a cover to your pool shape, or troubleshoot a part — the kind of help you simply won't get from a marketplace seller.
Return Policy
Here's the one area where you should read the fine print before you buy. PoolSupplies.com accepts returns within 30 days of purchase, but their policy is stricter than the zero-fee robot retailers we've reviewed:
Key things to know:
- 20% Restocking Fee: Returns are charged a 20% restocking fee — but it's waived if you take in-store credit or make a purchase of similar value instead.
- RMA Required: Contact their customer service department for a Return Merchandise Authorization number before shipping anything back.
- Some items are non-returnable: Chemicals, custom and special orders, and unpackaged or unfolded solar covers, liners, and winter covers cannot be returned.
- Return Shipping: You are responsible for the cost of return shipping, and original shipping costs are not refunded.
Our advice: Measure twice, order once. Before you buy a liner or cover, double-check your pool's exact size and shape — and use their 7-day-a-week phone support to confirm before you order. Once a cover or liner is unfolded, it can't go back. And if you do need to return something, take the store credit and the restocking fee disappears.
What They Sell
- Pool Chemicals — chlorine, shock, algaecide, balancers, and closing kits.
- Pool Covers — solar covers, winter covers, and safety covers.
- Pool Liners — replacement liners for above-ground and in-ground pools.
- Cleaning Supplies — vacuums, brushes, skimmers, and maintenance kits.
- Automatic Pool Cleaners — suction, pressure, and robotic cleaners.
- Equipment — pumps, filters, heaters, and salt systems.
- Above-Ground Pools — complete pool packages, ladders, and steps.
PoolSupplies vs Amazon
| Feature | PoolSupplies.com | Amazon |
|---|---|---|
| Focus | 100% pool supplies | Everything under the sun |
| Expertise | Pool specialists, 7 days a week | General marketplace |
| House Brands | Rx Clear, Sun2Solar, Buffalo Blizzard | Random 3rd-party labels |
| Established | In the pool business since 1958 | Sellers come and go |
| Shipping | Same-day on in-stock orders by 4pm EST | Free with Prime |
| Support | Phone + live chat with real people | Mostly chatbots |
Final Verdict
So, is PoolSupplies.com legit? Without question, yes.
PoolSupplies.com is a real, established pool company with over 65 years in the business, house brands that genuinely save you money, same-day shipping, and pool specialists you can actually reach seven days a week. Just know the return policy before you buy — get your liner and cover measurements right the first time, and you'll have a great experience. If you're stocking up for pool season, give PoolSupplies.com a look.
Ready to shop? Here are some quick links to get started:
- Shop Pool Chemicals on PoolSupplies.com
- Shop Solar Covers
- Shop Pool Liners
- Contact PoolSupplies.com Support
As always, if you want to keep nerding out over your pool, make sure to check out our list of the best robotic pool cleaners of the year, or head on over to our deals page at ThePoolNerd.com/deals for the latest discounts on top pool equipment.
