The Pool Nerd Support Lab

Fix the problem. Get back in the pool.

Product-specific troubleshooting based on the equipment we own, use, and test. Pick your product to find the likely cause, the safest first check, and the fix that worked for us.

Dolphin Sigma robotic pool cleaner moving across the pool floor Newest troubleshooting page Dolphin Sigma
1 Product PageOrganized by product type
1 Tested FixClear, model-specific steps
Hands-on AdviceFrom equipment in our test pool

Choose your product

Each product has one home for every issue we diagnose. We will keep adding fixes as new problems surface during long-term testing.

1 product

No matching troubleshooting page yet

Try a product name or a shorter symptom, or use the general guide below.

How these guides work

We start with the repeatable checks that separate a small setup problem from a part that actually needs service.

01

Match the exact symptom

Use the quick diagnosis to confirm that your product is failing the same way ours did.

02

Try the safest fix first

Every page starts with low-risk checks before asking you to open, adjust, or replace anything.

03

Know when to stop

Clear service signs tell you when the problem is no longer a do-it-yourself adjustment.

Don’t see your product yet?

Our product pages are growing with our test lineup. For now, start with the general guide to robotic pool cleaners getting stuck on raised main drains.

Read the general drain guide →